At 24X Perfume, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, please review our refund policy below.

a. An order placed and confirmed can be cancelled till dispatch of the Products from our end. Once the Products are delivered to you, you may deny or refuse to take delivery of the Products, upon which the order will be cancelled, and refunds will be made as per these Terms of Use.

b. You are entitled to a 100% replacement of order in case you received something else than what you ordered or your order reached you in a distorted manner. If your order includes multiple items, partial replacement of the required items is also possible. If purchase of the Product is made under a special promotional offer or any special scheme, special rules shall apply for replacement.

c. Replacement process must be initiated within 48 hours from the time of receipt of order by the User. The Product must be in an unused state before seeking a for a replacement and should be accompanied by a copy of the original receipt or invoice issued at the time of sale of the Product.

d. Any request for replacement will be accepted only after inspection of the Product. Once the replacement request is placed with the customer service, the logistics partner will arrange for a pickup of the Product from the address provided at the time of placing the order within 2 business days. Once the Product is received, it takes about 2 business day(s) for inspection team to confirm on the replacement. On confirmation of the genuine need for replacement of the Product, we shall dispatch the desired Product in 2 Business days.

e. Refunds can be requested if the following conditions apply to at least any one of the following:

        i. Product received is physically damaged; or

        ii. Product received has missing parts; or

        iii. Product received is different from their description on the product detail page; or

        iv. Product received is defective; or

        v. You have refused to take delivery of the Product.

Upon acceptance of request for refund from our end, the amount shall be credited to such bank account whose details you shall provide to us if paid via cash on delivery, and to the original payment method in case of other online payment methods.

f. At every step of the replacement process, we shall keep you updated through emails and/or SMS. However, if you have any queries before, during or after the replacement/refund is completed, feel free to contact us at: (24xgoc@gmail.com)

Contact Us

If you have any questions or concerns regarding our refund policy, please reach out to us at: